Refund Policy

Trial first policy

Customers are encouraged to use the free 24 hour trial before purchasing a subscription.

Refund requests

Refund requests must be submitted to sales@elarast.com with your payment details, device type and issue description.

Technical support

Most playback issues are related to device, player or internet conditions. Support may ask you to test another compatible player or connection before a refund decision.

Limitations

Refund approval depends on activation status, usage, timing and the specific issue reported.