Refund Policy

Last updated: June 2026

We encourage all customers to take advantage of our free 24-hour trial before subscribing. This allows you to fully evaluate the service before making any payment.

1. Free Trial

The free 24-hour trial is provided at no cost and requires no payment. It is our recommended way for new customers to verify the service meets their needs before purchasing a subscription.

2. General Refund Policy

All subscription payments are generally non-refundable due to the digital nature of the service. Once activation credentials have been delivered and the service has been accessed, the subscription is considered fulfilled.

3. Exceptions

Refund requests may be considered in the following exceptional circumstances:

The service could not be activated due to an error on our end
Activation credentials were never delivered despite confirmed payment
A duplicate payment was made in error

All refund requests must be submitted within 48 hours of payment via email to [email protected].

4. How to Request a Refund

To request a refund under the eligible circumstances above:

Email [email protected] with your payment details
Include your name, email address, and a brief description of the issue
Our team will review the request and respond within 1–3 business days

5. Chargebacks

Payments made via PayPal Family and Friends are peer-to-peer transactions. We encourage customers to resolve any disputes directly with our support team before escalating to PayPal.

6. Contact

For any questions about our refund policy, contact us at [email protected]. We are committed to resolving issues fairly and promptly.