Privacy Policy
Last updated: June 2026
Elara Streaming IPTV ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect it.
1. Information We Collect
We collect only the information necessary to provide and support the service:
- Name and email address provided when you contact us
- Device information you share to assist with setup
- Communication history between you and our support team
We do not collect credit card numbers. Payments are handled externally via PayPal.
2. How We Use Your Information
Your information is used solely to:
- Process your subscription or trial request
- Send activation details and account credentials
- Respond to support inquiries
- Communicate service updates or important notices
3. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data only where required by law or to prevent fraud.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access. Communication with our team occurs via encrypted email channels.
5. Data Retention
We retain your personal information only as long as necessary to maintain your subscription or resolve disputes. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at [email protected].
7. Cookies
Our website may use minimal cookies for functional purposes such as remembering your preferences during a session. We do not use advertising or tracking cookies.
8. Third-Party Services
Payment processing is handled by PayPal. By using PayPal, you are also subject to PayPal's Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the service after changes are posted constitutes your acceptance of the updated policy.
10. Contact
For privacy-related questions or requests, contact us at [email protected].